Refund policy

Last Updated: Saturday 21st February 2026

At OldenHerb, your satisfaction matters to us. We stand behind the quality of our Herbal Shampoo and Herbal Hair Oil and aim to ensure a smooth shopping experience.

We offer a 30-day return and exchange policy from the date you receive your order.

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Eligibility for Return or Exchange

To qualify for a return or exchange:

• The item must be unused and unopened
• The product must be in its original packaging
• Proof of purchase (order number) is required

For hygiene and safety reasons, we cannot accept returns of opened or used personal care products.

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How to Request a Return or Exchange

To initiate a request, please contact us at:

📧 salesoldenherb@gmail.com
📞 +92 305 8488828

Kindly include your order number and the reason for your request.
Returns sent without prior approval will not be processed.

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Our Exchange Policy

OldenHerb does not offer cash refunds.

However, if your return request is approved, you may:

• Receive a replacement of the same product
OR
• Exchange it for another product of equal value

Our goal is to ensure you receive the right product and remain satisfied with your purchase.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 24 hours with clear photos of the product and packaging. We will arrange a replacement at no extra cost.

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Non-Returnable Items

We are unable to accept returns for:

• Opened or used products
• Sale items
• Gift cards

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Shipping for Returns

Customers may be responsible for return shipping charges unless the return is due to a damaged or incorrect product.

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Contact Us

If you have any questions regarding returns or exchanges, please contact:

OldenHerb
Email: salesoldenherb@gmail.com
Phone: +92 305 8488828
Location: Lahore, Pakistan